Terms & Conditions

Thank you for visiting our shop at loinnirjewellery.com. Our studio address of Loinnir Jewellery is River Forest, Newtown, Leixlip, Co. Kildare, Ireland.

These terms and conditions govern your use of the site and the purchase of goods and services from the site. Please read these terms and conditions carefully before using the site. By accessing the site and/or placing an order, you signify your agreement to be bound by these conditions and you consent to us using your information in accordance with our privacy policy. We reserve the right to amend these Terms and Conditions at any time without prior notice. You should review the Website Terms and Conditions each time you access, view and/or use the Website. Your continued use of the website signifies your agreement to be bound by the Terms and Conditions as changed.

SHIPPING

Ireland & Northern Ireland

Please allow 3–7 working days for delivery. You will receive dispatch confirmation and tracking information once your order has been shipped.

We ship via tracked postal services and will notify you if we are unable to complete an order within the expected timeframe.

It is your responsibility to ensure that the delivery address provided is accurate and that someone is available to receive the delivery.

Responsibility for goods transfers upon confirmed delivery by the courier, subject to applicable consumer law and courier investigation procedures.

We will contact you if any issues arise with fulfilment of your order.

Overseas Delivery

Please contact us and we arrange delivery for you at loinnirjewellery@gmail.com.

Please note that if you order from outside of the EU, your purchase may be subject to import duties in your own country.

Loinnir Jewellery is not responsible for any importation charges or government fees.

If your order is returned to us because the courier or postal service could not complete the delivery to you for whatever reason, then you will be responsible for the repeat delivery costs.

EXCHANGE POLICY FOR ONLINE PURCHASE

We are always sorry to hear that a piece is not right, however with our 30 day exchange policy getting the perfect piece couldn’t be simpler. Items can be returned to us once we have been notified within 30 days of the item being purchase.

Your right to exchange your items you have ordered on condition that:

a) You have not worn or damaged the jewellery

b) The jewellery is in the same condition as it was when it was delivered

c) You have contacted us within 30 days of purchase.

d)The item is return to us within 3 - 9 working days of receiving your goods.

e) The item(s) are not “Bespoke/Custom Commission”, which due to their unique nature, cannot be exchanged or credited unless there is a design/manufacturing flaw is present at the time of delivery.

f) The items are not earrings, which, for hygiene reasons, cannot be exchanged or credited unless there is a design/product flaw.

Goods should be returned to: River Forest, Newtown, Leixlip, Co. Kildare, Ireland.

Please allow up to 14 days for your order to be processed from the day that it arrives in studio.

RETURNS POLICY FOR ONLINE PURCHASE

At Loinnir Jewellery we value what we make and we want you to love your Loinnir piece too.

If you are not fully satisfied with your purchase, items can be returned to us once we have been notified within 3 working days of the item delivered and are eligible to offer an exchange, refund or an in-store credit to the value of the original piece. In order to qualify for a in-store gift-card/credit , must be returned not worn undamaged, in their original box/packaging with the receipt. Goods should be returned to: River Forest, Newtown, Leixlip, Co. Kildare, Ireland.

Your right to return your items you have ordered on condition that:

a) You have not worn or damaged the jewellery

b) The jewellery is in the same condition as it was when it was dispatched & delivered

c) You have contacted us within 3 working days of receiving your goods

d)The item is return to us within 3 - 9 working days of receiving your goods.

e) The item(s) are not “Bespoke/Custom Commission”, which due to their unique nature, cannot be exchanged, credited or refund unless there is a design/manufacturing flaw is present at the time of delivery.

f) The items are not earrings, which, for hygiene reasons, cannot be exchanged or credited unless there is a design/product flaw.

Please contact loinnirjewellery@gmail.com & we will deal with your query directly.

Should you lose a single earring please note that we do sell individual earrings as replacements if the style is still available.

Loinnir Jewellery cannot be responsible for any return postage charges, items lost, stolen or damaged in transit so if you are returning an item, please send via tracked post.

We are not responsible for items returned which cannot be tracked. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange or refund.

MANAGEMENT OF PERSONAL INFORMATION

Loinnir Jewellery respects your privacy and will not sell any customer details to a third party. Any and all of the information collected on this website will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned.

INTELLECTUAL PROPERTY

Please attach credit to Loinnir Jewellery if sharing our images/content.Please contact us for permission before using for Loinnir Jewellery imagery/content for commercial purposes.